Terms & Conditions

1. About S'gelaHub

S'gelaHub is a connected education platform intended to help schools, teachers, learners, parents, school administrators and approved partners work together through one learning environment.

2. Accepting these Terms

By creating an account, submitting an application, accepting an invitation, making a purchase, or using a registration or checkout form that requires acceptance, you confirm that you have read and agree to these Terms and the applicable Privacy Policy.

Where a registration, order or other action is made on behalf of a school or learner, the person completing it must have the authority to do so.

3. Accounts, roles and access controls

Access to S'gelaHub is role-based and must be limited to authorised users for legitimate educational, administrative or partner purposes. Users must protect credentials, invitation links, devices and authentication factors and must not bypass permissions, impersonate another person, share accounts, or attempt to access records outside their entitlement.

Schools and S'gelaHub administrators are responsible for promptly removing or changing access when a person's role, employment, school relationship or authorisation ends.

4. School, learner and child use

Schools and authorised personnel are responsible for the accuracy and lawful use of information entered about learners, classes, teachers, assessments, schedules and parent contacts. Learner information must only be accessed for legitimate purposes and by people authorised to receive it.

5. Karabo and AI-assisted features

Karabo and other AI features are support tools. AI output may be incomplete or incorrect and must be reviewed by an appropriate human, especially for learner support, teaching, assessment, safeguarding or other consequential decisions.

Where enabled, S'gelaHub may test or operate Karabo through more than one AI provider. The selected provider can change as part of testing, reliability, cost control or product development. S'gelaHub's own Karabo orchestration, lesson context, learner context and platform rules remain separate from the underlying provider.

Each learner on a paid S'gelaHub subscription currently receives 7 AI assists per day. An AI add-on is attached to an individual learner, not pooled across a household: R5 adds 5 daily assists (12 total), R10 adds 10 daily assists (17 total), R15 adds 15 daily assists (22 total), and R50 provides unlimited AI assists for that learner. Unused daily assists do not roll over and expire at the end of the daily usage period. At present, one ordinary AI interaction normally consumes one assist. S'gelaHub may introduce different usage weights or limits in future, but any material change to paid AI entitlements will be communicated and reflected in the applicable Terms before it takes effect.

6. Affiliate Partner applications and verification documents

Affiliate applications are subject to review and approval. Applicants must provide truthful information and genuine verification material. CVs, identity documents and proof of address are collected only for verification and related administration, are subject to restricted access, and are retained only for as long as justified by the verification purpose, legal obligations and legitimate records requirements.

Verification documents must not be shared through public links or with unauthorised persons. Fraudulent, misleading or unauthorised submissions may result in rejection or termination.

7. Subscriptions, partnership income sharing and service costs

The S'gelaHub parent subscription partnership is structured around the agreed distribution of subscription income: 10% to the approved Affiliate Partner, 30% to S'gelaHub, and 60% to the participating school, subject to the applicable commercial and partnership terms.

Costs directly incurred in providing the subscription service, including applicable payment-processing costs and AI usage costs attributable to subscription features, will be allocated across the same 10% / 30% / 60% partnership proportions before settlement or distribution. This cost-sharing arrangement is part of the agreed partnership economics and does not change the advertised subscription price unless a plan expressly says otherwise.

Current parent subscription plans are Solo at R12 per month for up to 1 learner, Family at R18 per month for up to 2 learners, and Family Plus at R25 per month for up to 4 learners. AI upgrades are separate learner-level monthly add-ons and are not separate household subscription packages. Payment processing may be handled by third-party providers.

8. Cancellation, renewal and refund policy

Parent subscriptions and learner AI add-ons are recurring monthly services unless the applicable order or plan states otherwise. A parent may request cancellation before the next scheduled renewal. Cancellation stops future recurring charges; unless applicable law requires otherwise, the current paid service period remains available until its scheduled end and a partial-month refund is not automatic.

An AI upgrade applies only to the selected learner. Cancelling an AI upgrade stops future recurring charges for that add-on; it does not cancel the underlying household subscription. Changing an AI upgrade to another paid tier may require a difference payment for the change and will only take effect after the payment has been successfully verified. A downgrade does not create an automatic refund of a previously paid add-on period unless required by law or otherwise approved by S'gelaHub.

Refunds are available where required by applicable law and may also be processed for duplicate charges, an unauthorised charge verified by S'gelaHub, or a material payment-processing or entitlement error attributable to S'gelaHub. Refunds, where approved, are normally returned through the original payment method. Payment cancellation on the gateway's browser-return page does not itself create a refund or activate an entitlement.

Nothing in this policy removes or limits a consumer right that cannot lawfully be excluded, including any applicable electronic-transaction cooling-off, cancellation, quality, or refund right. Where a statutory cancellation or refund right applies, S'gelaHub will process the transaction in accordance with that right.

Requests relating to cancellation or refunds should include the account holder's details and, where available, the relevant payment or transaction reference and should be sent through the current S'gelaHub legal contact channel.

9. Education Store, suppliers, delivery and stationery purchases

The S'gelaHub Education Store connects parents and schools with approved suppliers of stationery, books and learning materials. Supplier pricing, stock, product descriptions and fulfilment remain the supplier's responsibility subject to S'gelaHub's supplier agreement and store rules. The dedicated School Store Supplier Partnership Terms apply to supplier applications, onboarding, store participation and supplier-specific obligations.

Delivery is a supplier responsibility. S'gelaHub does not subsidise supplier delivery costs. Each supplier may define the delivery charge for a particular school, set a minimum qualifying basket for free delivery, or elect to provide free delivery regardless of basket amount or distance. S'gelaHub does not calculate distance-based delivery charges on behalf of suppliers and does not require a supplier to use a maps API.

Where S'gelaHub operates consolidated school delivery, orders from different parents for the same supplier and school may be grouped into one school bulk delivery batch. The supplier's one delivery charge for that school batch may be allocated across participating orders rather than charging the full delivery amount to each parent. Where the combined qualifying merchandise value of the open school batch reaches the supplier's stated free-delivery threshold, the batch delivery charge may become free for the participating orders in accordance with the supplier's delivery profile.

Stationery and other store purchases may also incur payment-processing or transaction fees charged in connection with the selected payment method. These store transaction fees are separate from subscription economics and are not part of the 10% / 30% / 60% subscription income-sharing arrangement. Any applicable store transaction fee must be shown to the customer before payment is completed.

S'gelaHub may receive the supplier platform commission agreed in the supplier commercial agreement. Supplier onboarding and store-partnership fees, including any once-off onboarding fee and the agreed platform commission on qualifying S'gelaHub store sales, are separate from parent subscription income sharing.

10. Acceptable use

You may not use S'gelaHub for unlawful activity, unauthorised surveillance, harassment, fraud, malicious code, infringement of another person's rights, or attempts to obtain data or access you are not authorised to have.

11. Content and intellectual property

Users remain responsible for content they upload or submit and must have the necessary rights and permissions. S'gelaHub and its licensors retain their rights in the platform, software, branding, documentation and original platform content.

12. Availability and changes

We aim to keep S'gelaHub reliable and secure, but no online service can be guaranteed to be continuously available. Features, integrations, providers and processes may change as the platform develops.

13. Suspension or termination

Access may be suspended or terminated where reasonably necessary to protect users, schools, learners, the platform, or legal and security obligations, or where these Terms are materially breached.

14. Privacy, POPIA and PAIA

Personal information is handled under the Privacy Policy and applicable South African law, including POPIA. Access to organisational records is also subject to PAIA and S'gelaHub's PAIA Manual.

15. Operators, processors and third-party services

Where S'gelaHub appoints an operator or other processor to process personal information on its behalf, S'gelaHub will use written contractual terms requiring appropriate confidentiality, security, purpose limitation, access restrictions, incident notification, deletion or return of information and other applicable safeguards. Third-party processors may include hosting, infrastructure, communications, payment, analytics, mapping links and AI providers where enabled.

16. Security and breach response

S'gelaHub maintains reasonable technical and organisational safeguards and an incident-response process. Suspected security compromises must be reported promptly through the designated S'gelaHub contact channel. Where POPIA requires notification, S'gelaHub will follow the applicable notification process for the Information Regulator and affected data subjects.

17. Retention and deletion

Personal information and records are retained only for as long as required for the purpose for which they were collected, legitimate operational records, dispute resolution, security, or applicable legal obligations. When retention is no longer justified, information is deleted, destroyed, anonymised or securely disposed of in accordance with the applicable retention rule.

18. South African law

These Terms are intended to operate under the laws of the Republic of South Africa, subject to mandatory rights and protections that apply to a user.

19. Contact

Legal, privacy, access, security, store or partnership questions can be sent to admin@sgelahub.co.za.