PAIA Manual
Clear information about using S'gelaHub and how we handle personal information.
1. Purpose
This Manual is intended to provide the information required for a person to understand how to request access to records held by S'gelaHub in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA), subject to applicable law, exclusions and limitations.
2. Information about S'gelaHub
S'gelaHub operates an education technology platform serving schools, teachers, learners, parents, administrators and approved partners. The organisation's current contact channel for PAIA and privacy matters is admin@sgelahub.co.za.
3. Records held
Records may include organisational and administrative records, contracts and agreements, financial and transaction records, platform and technical records, policies, support communications, Affiliate applications, and personal information records, subject to applicable retention schedules and lawful restrictions.
4. How to request access
A request should identify the requester, describe the record or category of records sought with sufficient detail to locate it, state the preferred form of access where applicable, and provide the information reasonably required to process and verify the request. Send the request to admin@sgelahub.co.za. Requests will be handled in accordance with PAIA, including applicable fees, time periods, grounds for refusal and review or complaint mechanisms.
5. Personal-information requests
Requests concerning a person's own personal information may also be handled under POPIA's data-subject participation rights. The Privacy Policy explains the route for access, correction, deletion and related requests.
6. Limitations and refusal
Access is not automatic. S'gelaHub may refuse or limit access where PAIA or another applicable law protects the record, another person's privacy or confidentiality would be affected, disclosure would create a security or legal risk, or another lawful ground applies.
7. Information Officer governance
S'gelaHub will maintain an Information Officer function and any required Deputy Information Officer arrangements and will keep the relevant registration and contact details current as required by the Information Regulator.
8. Updates and availability
This Manual will be reviewed and updated when organisational details, records, processes or legal requirements materially change.
10. Regulator
The Information Regulator is responsible for oversight of PAIA and POPIA. A requester may use the Regulator's complaint and support mechanisms where appropriate.